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Reservations Helpline: 800.4CHOICE
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Frequently Asked Questions

1. What happens to my credit card information when I reserve online? Is it secure?
2. Do I need to give my credit card to make an online reservation?
3. How do I view or cancel a reservation that I reserved online?
4. What happens if my plans change and I forget to change or cancel my reservations? Will I be charged?
5. What if I want to reserve a group of rooms?
6. Do Choice hotels - Comfort, Comfort Suites, Quality, Sleep Inn, Clarion, Econo Lodge and Rodeway Inn - accept pets?
7. How do I find out if a specific hotel has accommodations for people with disabilities?
8. How do I order a printed hotel directory?
9. I am interested in opening a hotel. Where can I find information about franchising?

 

1. What happens to my credit card information when I reserve online? Is it secure?

Yes! Choice Hotels Canada's online reservations system is secure and your guest information (including credit card) will be encrypted as it passes over the Internet.

You will be switched to our secure server when personal information such as guest data or credit card numbers need to be transmitted. You can tell you are on our secure server when the address begins with "https" rather than "http". Also, a lock will display in your browser notifying you that the page is secure. For more information please visit our Privacy Policy page.

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2. Do I need to give my credit card to make an online reservation?

Yes, your credit card is required to guarantee your room. When you reserve your room with a credit card, the room is held for you regardless of your arrival time. This means the hotel is required to hold your room for you until 7 a.m. the morning following your date of arrival.

Your credit card is not charged for your stay prior to your arrival unless the hotel has a prepayment or deposit requirement. Prepayment and deposit requirements are displayed for hotels during the CONFIRMATION process. A warning will display if the hotel requires a deposit or prepayment.

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3. How do I view or cancel a reservation that I reserved online?

To view or cancel a reservation online, click on View Reservation on the homepage. You can use this form to view any reservation that you made online at any Choice Hotels® branded website or that you made over the phone with a Choice Hotels reservations sales representative.

If you made a reservation directly with a hotel, you will need to call the hotel directly to ask about the reservation.

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4. What happens if my plans change and I forget to change or cancel my reservations? Will I be charged?

Since you guaranteed your room for arrival using your credit card, you will be billed a minimum of one night's stay if you do not cancel your reservation prior to the cancellation deadline. Since cancellation policies vary from hotel to hotel, you may have additional liabilities. Please be sure to note the cancellation policy when making reservations online. This information is originally displayed once you have selected a room to reserve and will also be included once your reservation has been confirmed.

If you do not understand a hotel's cancellation policy or need further clarification, please e-mail us at ihelp@choicehotels.com or contact our Reservations Centre at 800.4CHOICE (800.424.6423)

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5. What if I want to reserve a group of rooms?

To book 10 or more rooms per night, just complete our Online Request Form or call 800.544.4444 for more information.

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6. Do Choice hotels - Comfort™, Comfort Suites®, Quality®, Sleep Inn®, Clarion®, Econo Lodge® and Rodeway Inn® - accept pets?

Due to provincial and local laws, the pet policy varies by location. To verify that a hotel accepts pets, look under "Details" or "Hotel Services and Amenities" in the hotel's "Hotel Information" page.

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7. How do I find out if a specific hotel has accommodations for people with disabilities?

Choice Hotels brand franchises are required to comply with the Access Canada Program. If there is not specific information listed on the "Services/Amenities in Some Rooms" please contact the hotel directly to obtain information regarding their accommodations.

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8. How do I order a printed hotel directory?

As a green initiative, Choice Hotels has discontinued printing directories; however, there is a faster and easier way to obtain a list of available hotels in the destination and the date of your choice. Simply click here and type your destination.

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9. I am interested in opening a hotel. Where can I find information about franchising?

You can find out information regarding franchising by visiting our Franchise Opportunities page.

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